Customers should read this statement carefully before placing an order and are subjected to this agreement herein. Company policies may be updated on occasion. The most updated version of this document will be made accessible on our website and shall be enforced during the commencement period set forth. If the customer is unaware or has not read this statement, the customer shall still be governed by such company policies as allowed by law for Internet purchases. Internet companies must disclose company policies, return information and other warranty information on their website. The laws of the State of Ohio where the merchandise was purchased from shall be the deciding governing law, unless local state laws dictate otherwise.

All sales are final unless the product is found to be damaged or defective. To return merchandise for credit or replacement, you need to obtain a Return Merchant Authorization number (RMA#). All returns must be in original packaging condition and require the RMA#. Packages without the RMA# will not be accepted. Please submit your RMA# request online.

No refunds will be issued after 30 days of the order ship date. No refunds will be issued on software products. Approved refunds will be issued based on the following formula.

TOTAL PURCHSE PRICE - SHIPPING AND HANDLING - $5.00 or 5.0% of the total original purchase price (whichever is greater). This charge is for additional fees imposed by merchant account companies when issuing a refund to the customer via an electronic transaction.

Returns must be received within 15 days after RMA has been issued. Customer must ship the product(s) back in their original packaging, prepay shipping charges, and insure the shipment.

Micro X-Treme is not liable for shipments made to us. The RMA# number that was issued to you should be clearly written on the top of the box. All return shipments should be sent to:

Micro X-Treme
6859 S Camelot Dr.
Mentor, OH 44060
RMA#: __________________